Our Story & Mission
BenefitWise Manchester was founded to give local communities the specialist help they need to access social benefits fairly and with confidence. With over a decade of experience, we have supported thousands of clients in navigating the complexities of Universal Credit, PIP, and other essential support. Our mission is to champion social justice and empower everyone to secure what they're entitled to, blending expert knowledge with empathy and clarity at every stage.
- Trust: We always act in your best interests and keep your information safe.
- Empathy: We listen and approach every case with compassion and care.
- Expertise: Our advisors are qualified, highly trained, and up-to-date on all benefit laws.
- Transparency: Clear, upfront communication about fees, processes, and your rights.
Our Team
Samantha Walker
Lead Advisor with 14+ years of benefit case experience, specialist in Universal Credit and PIP, and a member of the Institute of Welfare Advisors.
Imran Ali
Senior Consultant with a background in housing advocacy and appeals, fluent in English and Urdu, and recognized for outstanding client outcomes.
Yasmin Ng
Client Care Specialist dedicated to smooth communications and confidentiality, with a certificate in Data Protection and 8 years with BenefitWise.
- Certified Welfare Rights Advisors (IWA, OISC Level 1)
- Annual CPD training and DBS-checked staff
- Recognised by the Manchester Community Trust
What Our Clients Say
"After months of confusion with my PIP application, Samantha explained every step with patience and insight. I was successful on my first attempt — thank you so much!"
- Michael S., Altrincham"Imran went above and beyond helping me appeal a denied Housing Benefit. Thanks to his expertise, I received the support I should have from the beginning."
- Fatima K., Cheetham Hill"Yasmin reassured me about my information’s confidentiality and made a daunting process feel safe. Highly professional and always approachable."
- Tanya E., Manchester