Privacy Policy

BenefitWise Manchester is committed to protecting your privacy and complying with Data Protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act. This policy explains how we collect, use, and secure your personal data.

1. What information do we collect?

• Information you provide voluntarily (e.g. when emailing us for benefit advice)
• Details necessary to support your claim, such as address or case specifics if you choose to share them

2. How do we use your information?

• To deliver our services
• To communicate with you about your benefit case or assessments
• To fulfil our legal obligations

3. How do we store and protect your data?

• Your data is kept secure and strictly confidential
• We use secure systems and do not share your information outside our organisation except as required by law

4. Third-party disclosure

We do not sell or pass your details to third parties for marketing. Your data is only shared with your explicit consent or if required to deliver our services.

5. Your rights

• You can request to access, update, or delete your personal data at any time
• You have the right to object to processing or request restrictions under certain circumstances

6. Contacting us

If you have privacy-related questions, please email [email protected]

7. Policy updates

This policy is reviewed annually and may be updated as necessary to comply with new regulations.